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Marketrix Docs

Support Docs Overview

Support Docs are help documents for your application, managed within User Support alongside your Widget, Guides, and other customer-experience tools. They give your users reference material to fall back on when they want to read through how something works.

You’ll find them on the User Support → Docs page, scoped to the Application you’re working in.

What Support Docs are for

Section titled “What Support Docs are for”

Support Docs hold the kind of written help content your users look for:

  • Reference material — Explanations of features, settings, and concepts.
  • How-to documentation — Written steps for completing common tasks.
  • FAQ-style answers — Responses to the questions your users ask most.

Where Guides walk a user through a task step by step and State Triggers surface short contextual prompts, Support Docs are the longer-form written references behind them.

Section titled “Related tools”
User Support The customer-experience toolkit Support Docs belong to.
Guides Step-by-step walkthroughs surfaced through a widget.
Knowledge Base Documents and videos your AI agents draw on to answer questions.