FAQ
What browsers does the widget support?
Section titled “What browsers does the widget support?”The widget works in modern browsers — Chrome, Firefox, Safari, and Edge. It’s built with standard web technologies and mounts into an isolated Shadow DOM on your page, so it doesn’t require any browser plugins and won’t leak styles into your site.
How does Marketrix learn my product?
Section titled “How does Marketrix learn my product?”Marketrix learns two ways. It reads the Knowledge you add — documents and videos — and it sees your product by running Simulations that explore it in a real browser. The two sides are indexed differently: Knowledge is broken into searchable chunks for semantic retrieval, while each Simulation builds a graph of the pages and features it reached and how they connect, aggregated into the Application Graph. This runs in the background — a Simulation shows an Indexing status pill while it folds what it learned into the Graph.
What’s the difference between Tell, Show, and Do modes?
Section titled “What’s the difference between Tell, Show, and Do modes?”- Tell — The widget explains things conversationally, drawing on what Marketrix has learned about your product.
- Show — The widget visually demonstrates workflows by highlighting UI elements and walking the user through the steps in your application.
- Do — The widget takes actions directly in the browser — clicking, typing, and navigating — to complete tasks on the user’s behalf.
Mode availability is configured per widget. See Interaction Modes.
How are sessions recorded?
Section titled “How are sessions recorded?”Recording is enabled per widget with the Session recording setting. Once it’s on, recordings capture on-screen activity such as page navigation, clicks, scrolling, and conversations, and you replay them from the Activity tab of the Widget page. See Session Recording.
What plans include QA Flows?
Section titled “What plans include QA Flows?”QA Flows need a paid plan. The Free plan covers Applications, Knowledge, Personas, Simulations, and Skills within its quota; the paid plans add QA Flows, Workflows, User Studies, User Interviews, Forms, and User Support, and raise the quotas. To compare plans or change yours, open Settings and go to the Workspace tab.
Can I self-host the widget?
Section titled “Can I self-host the widget?”By default the widget loads from Marketrix’s hosted script (https://widget.marketrix.ai/loader.js). For React applications you can install it as an npm package (@marketrix.ai/widget) and control its lifecycle in your own code. See Widget Setup.
How do I change my workspace plan?
Section titled “How do I change my workspace plan?”Open Settings and go to the Workspace tab to view available plans and manage your subscription.