Widget Overview
A Widget is an embeddable chat interface that brings Marketrix’s understanding of your product to your end users. It drops into any website via a single script tag, letting customers get instant help without leaving your product. Answers are grounded in the Knowledge Marketrix has read and the Application Graph it has built from exploring your app.
Widgets live under User Support, scoped to the Application you’re working in. Each Application has a single widget.
How a Widget connects
Section titled “How a Widget connects”Every widget is linked to a specific application. When a user opens the widget, the conversation draws on everything Marketrix has learned about that Application to respond.
User → Widget → Application understanding (Knowledge + Graph) → ResponseThe widget runs inside an isolated Shadow DOM on the host page, so its styles never leak into — or pick up styles from — your site.
Interaction modes
Section titled “Interaction modes”The widget answers in three interaction modes — Tell, Show, and Do — each toggled on or off in Widget Customization.
Key features
Section titled “Key features”- Real-time chat — Users get streaming responses over a live connection.
- Session recording — Off by default. Turn Session recording on in the widget’s Settings tab and each user’s on-screen activity is captured for later replay. See Session Recording.
- Quick-action chips — Predefined buttons that let users send common prompts with one click.
Getting started
Section titled “Getting started”Deploy a widget in three steps:
- Create a widget — Configure its appearance. See Widget Setup.
- Customize — Match the widget to your brand and enable the modes you want. See Widget Customization.
- Test — Preview its appearance in the dashboard, then check its answers once the embed script is on your site. See Testing Widget.