Before You Start
You’ll need:- At least one agent created and configured
- Knowledge uploaded to your application (recommended)
Step 1: Access the Playground
- Log into your account at the Marketrix dashboard
- Go to Widgets, click on your integration, and click “Playground” — or navigate directly to the Playground
Step 2: Select Application and Agent
- Choose your application from the dropdown
- Choose your agent from the dropdown
- Both should show as “Active”
Step 3: Start Testing
Basic Functionality
Test fundamental capabilities:- “Hello, can you help me?”
- “What does your company do?”
- “What are your business hours?”
Knowledge Integration
Test if your agent uses your knowledge base:- “What products/services do you offer?”
- “How do I [specific process]?”
- “What’s your return/cancellation policy?”
Interaction Modes
- Tell Mode: “What features does this have?” / “How do I reset my password?”
- Show Mode: “Show me how to create an account” / “Show me how to use this feature”
- Do Mode: “Help me fill out this form” / “Complete this process for me”
Edge Cases
- “Can you help me with something unrelated to your business?”
- “I don’t understand what you’re saying”
- Ask follow-up questions to test context retention
Step 4: Iterate and Improve
Based on your testing:- Update instructions — Make them more specific, add business context
- Add knowledge — Upload documents for questions the agent cannot answer
- Adjust personality — Change tone, style, or voice
- Test again — Verify improvements
Common Issues
| Issue | Solution |
|---|---|
| Agent not responding | Check application and agent are selected and active |
| Generic responses | Check knowledge assignment, improve instructions |
| Doesn’t use knowledge | Verify knowledge is linked to the correct application |
| Wrong tone | Update tone and style in agent instructions |
Next Steps
- Use the chat interface — Master the playground interface
- Refine your agents — Improve based on testing
- Create integrations — Deploy tested agents to your website