Your knowledge base is the collection of content your AI agents use to answer questions. The more relevant knowledge you provide, the more accurate and helpful your agents become.

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How Knowledge Works

  1. You upload documents, videos, text, or URLs
  2. Marketrix processes and indexes the content
  3. When users ask questions, agents search your knowledge base for relevant information
  4. Agents generate accurate responses grounded in your content

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Types of Knowledge

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Documents

Upload text-based files such as product manuals, guides, policies, and FAQs. Supported formats: PDF, Word (.doc, .docx), and text files (.txt, .md)

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Videos

Upload video content like tutorials, product demos, and training material. Supported formats: MP4, AVI, MOV

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Text

Enter content directly into Marketrix. Useful for quick updates, custom instructions, or short-form information.

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URLs

Add web pages as knowledge sources. URLs allow your agents to reference content hosted on your site or external documentation without uploading files.

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Knowledge Organization

Knowledge is organized by application:
  • Each application has its own knowledge base
  • Agents linked to an application can access that application’s knowledge
  • Knowledge is isolated between applications

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Building an Effective Knowledge Base

Start with the essentials your users ask about most:
  • Company overview and contact information
  • Product or service descriptions
  • Common questions and answers
  • Policies (shipping, returns, pricing, etc.)
Then expand with detailed guides, tutorials, troubleshooting docs, and advanced feature documentation. Keep content up to date by reviewing and updating it regularly.

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Getting Started

Add Documents

Upload PDFs, Word documents, and text files.

Add Videos

Upload video tutorials and demos.

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Next Steps

  1. Add documents to your knowledge base
  2. Add videos for visual content
  3. Manage your knowledge to keep it organized
  4. Create agents that use your knowledge