Adding Videos

Videos are a powerful way to provide visual demonstrations and tutorials to your AI agents. This guide will show you how to upload and manage video content in your knowledge base.

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Before You Start

You’ll need:

• A Marketrix account with at least one connection
• Video files in supported formats (MP4, AVI, MOV)
• Videos that are relevant to your business and users

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Supported Video Formats

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MP4 Files

• Best for: Most video content
• Size limit: Up to 100MB per file
• Recommended: 10-50MB for best performance
• Content: Any video content works well

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AVI Files

• Best for: Windows-created videos
• Size limit: Up to 100MB per file
• Recommended: 10-50MB for best performance
• Content: Any video content works well

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MOV Files

• Best for: Mac-created videos
• Size limit: Up to 100MB per file
• Recommended: 10-50MB for best performance
• Content: Any video content works well

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Preparing Your Videos

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Video Quality

For best results, ensure your videos:

• Are clear and easy to see
• Have good audio quality
• Are relevant to your users’ needs
• Are properly formatted and compressed

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Video Content

Effective video content includes:

• Clear demonstrations of processes
• Step-by-step tutorials
• Product explanations and features
• Troubleshooting guides
• Training and onboarding content

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Video Organization

Structure your videos with:

• Clear titles and descriptions
• Consistent naming conventions
• Logical grouping by topic
• Appropriate length (5-15 minutes recommended)

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Uploading Videos

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Step 1: Navigate to Knowledge

1. Log into your Marketrix account at app.marketrix.ai
2. Click “Knowledge” in the left sidebar
3. Click “Upload Video” or “Add Knowledge”

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Step 2: Select Your Connection

1. Choose the connection where you want to add the video
2. Verify the connection is correct
3. Click “Continue”

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Step 3: Upload Your Video

1. Click “Upload Video”
2. Select your video file from your computer
3. Wait for the file to upload (this may take a few minutes)
4. Review the file information

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Step 4: Video Information

Fill out the video details:

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Video Title

• What to enter: A clear, descriptive title
• Examples:
  • “How to Set Up Your Account”
  • “Product Feature Demonstration”
  • “Troubleshooting Common Issues”
• Tip: Use titles that clearly describe the video content

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Video Description (Optional)

• What to enter: A brief summary of the video
• Examples:
  • “Step-by-step guide to setting up your account and getting started”
  • “Complete demonstration of our product features and capabilities”
  • “Common issues and how to resolve them quickly”
• Tip: Help team members understand what the video contains

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Video Category (Optional)

• What to enter: A category to organize your videos
• Examples:
  • “Tutorials”
  • “Product Demos”
  • “Training”
  • “Support”
• Tip: Use consistent categories across your knowledge base

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Step 5: Review and Upload

1. Review all information you’ve entered
2. Check that the video is correct
3. Verify the connection is right
4. Click “Upload” or “Add Knowledge”

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Step 6: Processing

After uploading:

1. Wait for processing (usually 2-5 minutes for videos)
2. Check the status - it should show “Processed” when ready
3. Verify the video appears in your knowledge list

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Video Examples

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Tutorial Video

Title: “Getting Started with Our Platform” Description: “Complete tutorial showing new users how to set up their account and get started” Category: “Tutorials” Content: Step-by-step screen recording with voiceover explaining the setup process

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Product Demo Video

Title: “Product Features and Capabilities” Description: “Comprehensive demonstration of all product features and how to use them” Category: “Product Demos” Content: Live demonstration of product features with explanations

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Training Video

Title: “Advanced Features Training” Description: “Training video for advanced users on complex features and workflows” Category: “Training” Content: Detailed training session with examples and best practices

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Support Video

Title: “Troubleshooting Common Issues” Description: “Video guide to resolving the most common user issues and problems” Category: “Support” Content: Screen recording showing how to resolve common issues

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Best Practices for Video Content

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Video Quality

Ensure good video quality:

• Use clear, high-resolution video
• Ensure good lighting and visibility
• Use stable camera work or screen recording
• Keep videos focused and well-framed

Ensure good audio quality:

• Use clear, audible narration
• Minimize background noise
• Use consistent volume levels
• Consider using a good microphone

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Content Structure

Organize your video content:

• Start with a clear introduction
• Use logical progression through topics
• Include clear transitions between sections
• End with a summary or next steps

Make content engaging:

• Use a conversational tone
• Include relevant examples
• Show real scenarios and use cases
• Keep videos at appropriate lengths

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Video Length

Recommended video lengths:

• Tutorials: 5-15 minutes
• Product demos: 3-10 minutes
• Training videos: 10-30 minutes
• Support videos: 2-8 minutes

Tips for video length:

• Keep videos focused on one topic
• Break up long content into multiple videos
• Use clear sections and timestamps
• Consider your audience’s attention span

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Video Management

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Viewing Your Videos

1. Go to the Knowledge section
2. Select your connection
3. View your videos list
4. Click on a video to see details

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Editing Video Information

1. Click on a video in your knowledge list
2. Click “Edit” or the edit icon
3. Update the information you want to change
4. Click “Save Changes”

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Deleting Videos

1. Click on a video in your knowledge list
2. Click “Delete” or the delete icon
3. Confirm the deletion
4. Verify the video is removed

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Testing Your Videos

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Test with Sample Questions

After uploading videos, test them with questions like:

• “How do I set up my account?”
• “Can you show me how to use this feature?”
• “What should I do if I have this problem?”
• “Can you walk me through this process?”

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Verify Agent Responses

1. Create a simple agent linked to your connection
2. Test the agent in the playground
3. Ask questions related to your videos
4. Check that responses reference your video content

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Improve Based on Testing

If your agent doesn’t reference your videos:

• Review video titles and descriptions for clarity
• Add more specific keywords to video information
• Ensure video content is relevant to common questions
• Test with more specific questions

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Common Issues and Solutions

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Video Not Processing

Problem: Video shows as “Processing” for a long time Solutions:

• Check that the video format is supported
• Verify the file size is within limits
• Try uploading a smaller version of the video
• Contact support if the issue persists

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Agent Not Using Video

Problem: Agent doesn’t reference your video in responses Solutions:

• Check that the video is linked to the correct connection
• Verify the agent is linked to the same connection
• Ensure the video content is relevant to the questions
• Test with more specific questions

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Poor Video Quality

Problem: Video is blurry or hard to see Solutions:

• Re-upload a higher quality version
• Check that the original video is clear
• Ensure proper compression settings
• Consider re-recording if necessary

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Video Limits

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Storage Limits

Free Plan:

• Up to 100MB total storage
• Up to 5 videos per connection
• Basic processing capabilities

Pro Plan:

• Up to 1GB total storage
• Up to 50 videos per connection
• Advanced processing capabilities

Enterprise Plan:

• Unlimited storage
• Unlimited videos per connection
• Premium processing capabilities

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File Size Limits

Individual file limits:

• MP4 files: Up to 100MB
• AVI files: Up to 100MB
• MOV files: Up to 100MB

Recommended sizes:

• Tutorial videos: 10-30MB
• Product demos: 5-20MB
• Training videos: 20-50MB
• Support videos: 5-15MB

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Video Content Ideas

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For E-commerce

Product demonstrations:

• How to use products
• Product features and benefits
• Comparison videos
• Unboxing and setup guides

Customer support:

• Order tracking help
• Return and refund process
• Account management
• Payment and billing

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For SaaS Applications

Feature tutorials:

• Getting started guides
• Feature demonstrations
• Advanced usage tips
• Integration tutorials

User support:

• Troubleshooting guides
• Account setup
• Billing and subscription
• Technical support

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For Service Businesses

Service explanations:

• What services you offer
• How services work
• Process explanations
• Pricing and packages

Customer education:

• Industry information
• Service preparation
• After-service care
• Frequently asked questions

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Next Steps

Now that you’ve added videos to your knowledge base, you’re ready to:

1. Organize your knowledge - Keep your knowledge base well-organized
2. Create agents - Build AI assistants that use your knowledge
3. Test in the playground - Verify your knowledge works correctly
4. Create integrations - Deploy your agents to your website

Your videos add a powerful visual dimension to your knowledge base. Combined with documents, they create a comprehensive resource for your AI agents.

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Getting Help

If you need assistance with videos:

• Check the troubleshooting guide for common issues
• Review video quality and content
• Test your videos with sample questions
• Contact support for additional help

You’re now ready to build a comprehensive knowledge base with both documents and videos! 🚀