Supported Formats
| Format | Size Limit |
|---|---|
| MP4 | 100MB |
| AVI | 100MB |
| MOV | 100MB |
Uploading a Video
Step 1: Navigate to Knowledge
- Log into the Marketrix dashboard
- Click Knowledge in the left sidebar
- Click Upload Video or Add Knowledge
Step 2: Select an Application
Choose the application this video should belong to.Step 3: Upload
Click Upload Video, select your file, and wait for it to finish uploading. Larger files may take a few minutes.Step 4: Add Details
- Title — A clear, descriptive name (e.g., “How to Set Up Your Account”)
- Description (optional) — A brief summary of the video content
Step 5: Submit
Click Upload or Add Knowledge. Video processing typically takes 2-5 minutes. The status will change to “Processed” when the video is ready for agents to use.Video Content Guidelines
- Keep videos focused on a single topic
- Use clear audio and narration
- Aim for 5-15 minutes for tutorials, 3-10 minutes for demos
- Break long content into multiple shorter videos
Testing Your Videos
After uploading, verify your agents can use the content:- Open the playground with an agent linked to the same application
- Ask questions related to the video content
- Check that responses reference the uploaded video
Troubleshooting
Video stuck on “Processing”:- Confirm the format is supported
- Check that the file is within the 100MB limit
- Try re-uploading a compressed version
- Verify the video and agent share the same application
- Check that the title and description contain relevant keywords
Next Steps
- Manage your knowledge to keep it organized
- Create agents that use your videos
- Test in the playground