What Are AI Agents?
An AI agent is powered by advanced AI that can understand natural language, search your knowledge base, and generate accurate responses for your users. Agents maintain context throughout conversations and adapt to your business.Three Interaction Modes
Tell Mode — Answering Questions
Provides information and answers questions from your knowledge base. Best for: Customer support, product information, policy explanations, general inquiries.Show Mode — Step-by-Step Guidance
Highlights UI elements and walks users through tasks with step-by-step guidance. Best for: Tutorials, feature demonstrations, user onboarding, how-to instructions.Do Mode — Browser Automation
Performs browser automation (clicking, typing, scrolling, navigating) on behalf of the user. Best for: Form filling, account setup, process automation, task completion.Agent Types
AI Agents
Intelligent AI-powered assistants that understand natural language, use your knowledge base, and are available 24/7. Recommended for most use cases.Human Agents
Placeholders for human support staff who can take over from AI agents for complex or sensitive issues.Agent Personality and Voice
You can customize your agent’s tone (professional, friendly, technical, conversational) and choose between male and female voice options for voice features.Simulation Learning
Through simulations, agents explore your actual application interface to learn real UI elements, button names, workflows, and user journeys. This hands-on learning makes agents significantly more effective than documentation alone.Next Steps
Create Your First Agent
Learn how to create an AI agent with custom personality and instructions.
Write Agent Instructions
Learn how to write effective instructions using the STAR framework.
- Create your first agent — Build an AI assistant for your business
- Write effective instructions — Tell your agent how to behave
- Assign knowledge — Give your agent access to your information
- Test in the playground — Verify your agent works correctly