Widgets Overview

Widgets are embeddable chat interfaces that connect your end users to your AI agents. They let customers get instant help without leaving your website — powered by the knowledge and instructions you’ve configured for your agents.

Widget types

Web Widget

A chat bubble that appears on your website. Users click it to open a conversation with your AI agent. The widget supports real-time chat, visual demonstrations, and browser automation — all within the same interface.

Slack Widget

Routes conversations to a Slack channel, enabling human-in-the-loop support. Messages from users are forwarded to your team in Slack, and responses flow back through the widget. Use this when you want human agents to handle conversations alongside AI.

How widgets connect

Each widget is linked to a specific agent and application. When a user opens the widget, the conversation is routed to the assigned agent, which draws on its knowledge and instructions to respond.

User → Widget → Agent → Knowledge + Instructions → Response

Key features

• Real-time chat — Users get instant responses from your AI agent.
• Interaction modes — Support for Tell (text answers), Show (visual demonstrations), and Do (browser automation) modes.
• Session recording — Capture user interactions for review and analysis.
• Quick action chips — Predefined buttons that let users ask common questions with one click.
• Guide integration — Surface relevant guides based on the page the user is viewing.

Getting started

Deploy a widget in three steps:

1. Create a widget — Select an agent and configure appearance. See Widget Setup.
2. Customize — Match the widget to your brand. See Widget Customization.
3. Test — Preview the widget before going live. See Testing Your Widget.