Sessions Overview
Sessions are recordings of real user interactions captured by your deployed widgets. When a user interacts with your application through a widget, their session is automatically recorded using screen capture technology, giving you a complete picture of what they experienced.
What gets recorded
Section titled “What gets recorded”Each session captures the user’s on-screen activity from the moment they open your widget. This includes page navigation, clicks, scrolling, and interactions with the agent — everything you need to understand the user’s experience.
Browsing sessions
Section titled “Browsing sessions”The Sessions page lists all recorded sessions with key metadata:
- Page URL — Where the session took place.
- Timestamp — When the session started.
- Event count — How many interactions were captured.
- Duration — How long the session lasted.
Filter sessions by status to find what you need:
| Filter | Shows |
|---|---|
| All | Every recorded session |
| Active | Sessions currently in progress |
| Completed | Sessions that have ended |
Replaying sessions
Section titled “Replaying sessions”Click any session to watch a full replay of the user’s actions. The replay shows exactly what the user saw and did, including their interactions with the agent.
Use fullscreen mode to expand the replay for detailed review.
Use cases
Section titled “Use cases”Sessions help you:
- Understand user behavior — See how users navigate your product and where they spend time.
- Identify UX friction — Spot pages or workflows where users struggle or drop off.
- Debug reported issues — Watch what happened when a user reports a problem instead of guessing.
- Validate agent quality — Confirm that agents are providing helpful, accurate responses in real conversations.