Session Recording

Widgets automatically record user sessions when visitors interact with your application. These recordings give you a complete picture of what users experienced — their navigation, clicks, scrolling, and conversations with the agent.

What gets recorded

Each session captures the user’s on-screen activity from the moment they open your widget. This includes page navigation, clicks, scrolling, and interactions with the agent.

Note

Session recording starts automatically when a user opens your widget. No additional setup is required.

Browsing sessions

View all recorded sessions from the Sessions tab within the Widgets section. Each session shows:

• Page URL — Where the session took place
• Timestamp — When the session started
• Event count — How many interactions were captured
• Duration — How long the session lasted

Filter by status to find what you need:

Filter	Shows
All	Every recorded session
Active	Sessions currently in progress
Completed	Sessions that have ended

Replaying sessions

Click any session to watch a full replay of the user’s actions. The replay shows exactly what the user saw and did, including their interactions with the agent.

Use fullscreen mode to expand the replay for detailed review.

Use cases

• Understand user behavior — See how users navigate your product and where they spend time.
• Identify UX friction — Spot pages or workflows where users struggle or drop off.
• Debug reported issues — Watch what happened when a user reports a problem instead of guessing.
• Validate agent quality — Confirm that agents are providing helpful, accurate responses in real conversations.